1. Eligibility for Returns
We want you to be satisfied with your purchase. If you receive a defective or damaged product, you may request a return under the following conditions:
- The issue must be reported within 48 hours of receiving the product.
- The product must be unused and in its original packaging.
- Clear images or videos of the defect or damage must be provided for verification.
2. Return Process
- To initiate a return, contact our support team with your order details and proof of the issue.
- Once approved, our team will arrange for the item to be picked up.
- The item must be securely packaged to prevent further damage during transit.
3. Refund Policy
- Refunds will be processed only after the returned item is inspected and approved.
- The refund will be issued via the original payment method used for the purchase.
- If the return does not meet the required conditions, it may not be accepted.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to mishandling or misuse.
- Items that are not in their original condition or missing parts.
5. Changes to This Policy
We reserve the right to modify this policy at any time.
For any questions, please reach out to our customer support team at [email protected].